Please read and acknowledge that you understand our store policy. By clicking the button to process your order online to purchase any items from American Diamond Exchange, Inc., or ADEX , during the checkout process, you fully agree to accept our terms of sale and to our return and refund policy. You fully understand, that by clicking the button to process your order with us, it is the same as signing your name on a receipt, indicating that you have read and do acknowledge and accept our return and refund terms of sale and our store policy.
30 Day Money Back Guarantee from original date of purchase on all diamond engagement rings providing that the ring has been unaltered. An example would be if the ring is resized from the current stock size to any size that you may request, this is an alteration and modification and therefor, it is not returnable for a refund. If we make any modifications or special alterations to any item including engagement rings, at your request it is not returnable for a refund. 10 Day Money Back Guarantee from original date of purchase on all other unaltered or modified merchandise. No returns, cancellations, exchanges or refunds on any altered, any modified, any special orders or on any custom ordered merchandise.
To be eligible for a return, your item must be unused and in the same exact condition that you received it. It must also be in the original packaging. We do have original images of every product listed for sale, showing the details of its condition, prior to shipment, on file.
Final sale on any items sold with a courtesy discount.
Final sale on any items that are sold that are on sale.
Final sale on any items sold with a special discount offer or a discount coupon offer.
Final sale on any altered, modified, special ordered merchandise or products, or on any custom orders.
Final sale on all Gift Certificates and Gift Cards, Gift Card delivery online is instant and there will be no opportunity to change or cancel the order.
To complete your return, we require a receipt or proof of purchase and we must first issue you a return merchandise authorization number with return shipping instructions.
To return your product, you should mail your product to: ADEX 1280 Whalley Avenue New Haven Connecticut US 06515
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.